Testimonials

There are many benefits to the Workflow program and you can notice the improvements in efficiency within our shop since we started using this program. As we all know it can be difficult to keep up with what part of the repair process the vehicle is in, where parts are located, which parts are at the shop & which parts are still on order, when supplements were sent up & approved, etc. Workflow goes a lot more in detail than just tracking where the vehicle is at in the repair process. We have it set up where technicians can flag the vehicle for a supplement & it will notify the estimator/shop foreman, technicians can see where parts are located within the parts department, estimators can place file notes within the vehicle portfolio & it will automatically time & date stamp the note for documentation purposes. These are just a few of the key features this program offers that have improved almost every aspect of our shop.”

Since implementing Workflow in our collision shop, our efficiency has increased. The user-friendly interface allows employees to easily check the status of each job, ensuring that everyone stays informed and on track.

Daily use of Workflow has streamlined our processes, reduced downtime and enhanced collaboration among team members. Overall, it has transformed how we manage our workload, leading to faster turnaround times and improved customer satisfaction.”

As we started using Workflow, I could tell right away that it will help us keep better track of where vehicles are in the shop and it has. It has also helped with communication issues within the shop to let the techs, estimators, and whoever else touches our Workflow screen better communicate with each other on what was needed to still be done on each vehicle. In my 20 years in this industry, I have never seen a tool in the shop get used so much and help us work more efficiently.”

I have worked for this company for many years now and can without a doubt say that integrating Workflow into our business has taken us many steps forward into the future. I personally see the improvement in Technician & Office communication. The ability to see the vehicle and move it through the stages of repair through the day and morning meeting is a major benefit to our business. It has made assigning work to technicians so much easier, and the texting feature allows us to pass along information effortlessly. Before Workflow, our office staff would be in and out of the shop countless times a day obtaining repair progress. Me or the manager had to take an hour or more of our time each Friday manually going through and printing out copies of our production schedule, followed by writing notes on each page for the following week. The largest downfall to that, is as soon as our morning meeting is over, that sheet becomes obsolete. Now I spend maybe 15 minutes each week transferring the cars that will be dropped off the following week. Almost every employee we have has access to Workflow and we all work as a team to continuously update it. It makes updating customers a walk in the park, we no longer have to place the customer on hold while we run to the shop for an update on their car’s repairs. Workflow has not only saved us paper and ink, but time, the most valuable asset to anyone or any company. We have only used a portion of Workflows functions, and I hope to add more as time progresses. I personally recommend this program to any shop looking for an easy way to improve their communication and stay on top of an organized schedule.”